Network Management
- We provide comprehensive Web based solutions that does fault, bandwidth and performance management giving broad visibility across the any network to provide in 100% availability of all network resources, especially in an ever-changing network environment.
- These solutions help to quickly detect, diagnose and resolve network performance problems and outages and offers many out-of-the-box network-centric views that are designed to deliver the critical information a network engineer needs.
- Alerting can be done via e-mail, pager, SNMP trap, text-to-speech, syslog messages & more.
All computing—mainframe, client-server, distributed, grid, or web services computing— depends on the function of the network on which it resides. Today’s businesses recognize the dependence of business critical services, such as financial applications and voice, on the network infrastructure. If the infrastructure is down or slow, the resulting impact on business-critical applications and services, and the end users who rely on them, creates loss of revenue and productivity, while increasing costs. On average, Infonetics estimates that infrastructure downtime and degradation costs enterprises up to 3.6% of revenue annually.
Over the past couple of years, the nature of the network itself has changed, and this change has created significant implications for network management software and for the operations and IT team members who use it. Not long ago, the main function of the network was strictly maintaining data connectivity.
Today, the network is considered to be more of a service delivery platform. The network supports real-time services such as Voice over IP (VoIP), IP Television (IPTV), and video teleconferencing, all of which have evolved from early adoption and are now approaching mainstream adoption. Enterprises are increasingly reliant on applications distributed over wide geographic areas to provide any-time access to employees, customers, and partners to accomplish critical business functions. Furthermore, the equipment comprising today’s networks is now embedded with services such as security, high availability, and storage, which were previously provided by infrastructures found outside of the network.
The impact of this evolution on the roles and responsibilities of network operations teams has been significant. As companies rely on real-time services to improve revenue, raise productivity, and cut costs, any degradation in service has an immediate impact on customer satisfaction and the business.
Because the network is carrying applications that directly impact the company’s bottom line, the range of internal constituents who want to understand the performance of the network has expanded from technical groups to business-oriented, non-technical, line-of business managers. Network operations team members now have a whole new set of internal and external customers to whom they need to communicate their ability to meet service level commitments. Because this group is non-technical, they need to communicate with them in business terms, rather than technical terms.
In addition, because of the tight inter-dependence between the network infrastructure and the applications and services that are provided through it, network operations teams need to extend their oversight from purely network infrastructure to applications, voice, and other services as well. This extension requires a deeper understanding of new technologies formerly managed by other teams. The embedding of services into network equipment has also increased the range and complexity of devices that must be managed by the network teams, which further complicates their roles.
When it comes to running the business of IT, Enterprise Systems Management solutions are flexible and powerful enough to deliver IT services that are business aware and business appropriate. The management solutions must make it possible — even transparent — to map IT resources to business requirements based on business impact. Automation that responds along policy-determined paths is at the heart of enterprise systems management solutions.